In the third week of September 2005, Cisco Systems announced its new Cisco Business Communications Solution, which is targeted at the SMBs. It is an end-to-end solution that incorporates all the standard features and financing options as well. Cisco Unity, which executes the auto attendant function, and CallManager Express version 3.3, which handles conferences for up to 96 users, are utilities included in the IP Communication Express suite.
The Cisco Network Assistant (CAN) 3.0 includes GUI-based web tools that assist SMBs in experiencing VoIP convergence. The early adopters of IP technology in the SMB sector are realizing the benefits of reduced costs, better efficiencies, and improved customer management skills. Cisco offers the SMBs the same products that its enterprise customers purchase. The SMBs get a high level of security and features that have been customized to their requirements.
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