October 09, 2005
Improved tools
VoIP vendors are now developing tools that help companies measure and control the manner in which the networks are running. This is a result of the fact that customers are becoming more aware of the specifics of their problems.
EMC also intends to get into the voice management market, which IDC estimates will more than triple from $103 million this year to $320 million in 2009. Through its SMARTS purchase completed in February, EMC plans to offer VON attendees a peek at its EMC/SMARTS VoIP Manager 1.0 software bundle.
Read More: Vendors reacting as VoIP nets mature
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