November 22, 2006
What's IMail?
No, it's not some iPhone alternate device Apple has submitted patents for. It's a combination of IM + email - essentially any email client that allows users to start a chat session with other users. Most popular example is probably Google Mail's in-client (webmail) chat popup. To be honest, in terms of usability, it has to be the worst form of IM available. I love Google Talk's clean, simple IM interface. I despise Google Mail's in-client chat because it disrupts my work. If I'm typing an email and a chat pops up, it's incredibly annoying and screws with my concentration. I don't think any other software (except a certain operating system) could make me fume more.
So I'm surprised that Zimbra plans to do the same [21Talks] sort of thing. On the other hand, if Google integrated the chat some where to the side of the email client, left or right, maybe it wouldn't be so bad. What's more, I'm really surprised that they haven't tied a click-to-call feature directly from Google Mail. Maybe that's something for the near future, given how they've taken a liking to click-to-call VoIP lately.
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